MOBICRED

I have had a problem with Mobicred for a month now, whenever I need to make an online purchase, I no longer get Otps. And ever since I got their account, I've always received Otp via SMS, I don't know what changed I struggle/ in fact I don't get opts at all now. I have logged a complain to perhaps change my number, of which I did and I was requested to do a facial recognition, that I have done successfully but when now I call them I was told I was sent an SMS to confirm that I am the one that requested to change the number, I have mentioned this so many times to so many agents that all the SMS's coming from MOBICRED I no longer receive and strange enough its only MOBICRED that I am struggling with in terms of SMS's. NO ONE is succeeding in assisting me or finding a better solution for my isssue this has been taking so long to be resolved and its quite fustrating.

I have credit but i can't use it, as i don't get anyone that is professional enough to get to the bottom of this.

I am so unhappy right now with your service, every month with no fail i pay the monthly subs, not even a month I miss payment.