Mobicred

I'd like to complain about Mobicred and there customer care agents like Joann Scholtz who promised to get someone to call me back on the 29th Sept to close my account with them. my contract was for 12 months as per the terms and coditions of my device they financed. 12 months has passed the contract has run it's course and they still debiting my account. i keep getting promises someone will call me, no one calls and Jo-ann still hasn't read the initial credit agreement. she told me Mobicred also doesn't give out call references so there's no way to track the conversation we had on the 29th Sept, i only have her name. Mobicredi is opening themself up for legal liability and ill claim specific damages