XM
Xolani M

1 reviews | Active since Jun 2026

01 Jun 2026, 14:14

Misleading Repayment Structures

On the iStore website clearly promotes a 12-month payment option, which creates the expectation that purchases can be settled within that period. However, upon proceeding with the purchase and reviewing the Mobicred payment agreement, I discovered that the actual repayment terms differ significantly from what was advertised.

The Mobicred agreement outlines a revolving credit facility with repayment structures that do not align with a fixed 12-month payment plan. This discrepancy is both confusing and misleading, as it influences purchasing decisions based on inaccurate or incomplete information. As a customer, I re**** on the information presented on the iStore website when making my decision. The inconsistency between the advertised terms and the actual agreement raises serious concerns about transparency and fairness.

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Replies (1)
Mobicred
Mobicred's reply08 Jun 2026, 17:45
Official
Good day, 
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 

Best regards,