NS
Ndumiso S
1 reviews | Active since Jul 2023
03 Aug 2023, 11:40
Locked account. No assistance
I have been sending emails about my locked account since begging of July and its now August.. Not once did I ever get any sort of response or assistance to regain access to it.
But debit orders still go through.. All I get is auto reponse forever giving me ticket numbers and no one ever reply to me.. I call and will get automated machine and be on hold for more than 30minutes with no flipping assistance.
This is very frustrating and unprofessional. I wish I could attach proof of what I'm talking about.
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
03 Aug 2023, 13:31 Hi Ndumiso S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply03 Aug 2023, 13:31
Official
Hi Ndumiso S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
NS
Ndumiso S's updateReviewer Update
03 Aug 2023, 13:52I don't understand why I had to write a review on this platform for you to actually attend to my request and query.
I will await your call but I will surprised if I do get assistance with the reviews I have seen here on this platform
I will await your call but I will surprised if I do get assistance with the reviews I have seen here on this platform
NS
Ndumiso S's update03 Aug 2023, 13:52
Reviewer Update
I don't understand why I had to write a review on this platform for you to actually attend to my request and query.
I will await your call but I will surprised if I do get assistance with the reviews I have seen here on this platform
I will await your call but I will surprised if I do get assistance with the reviews I have seen here on this platform