NM
Nontsikelelo M
1 reviews | Active since Aug 2023
24 Aug 2023, 15:02
Locked account for 4 days
It is so frustrating that I am back year complaining about the same company. 4 days now locked out of the account. Endless queries to ask they unlock the account and they have been sending an auto generated mail to reset the password. I cant reset because the account is locked. Unlock the account.
This is getting ridiculous now - why do you ask people to contact you if you have no intention of actually responding and addressing the issue.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
24 Aug 2023, 15:08 Hi Nontsikelelo M,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply24 Aug 2023, 15:08
Official
Hi Nontsikelelo M,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
NM
Nontsikelelo M's updateReviewer Update
25 Aug 2023, 13:17Good day
Thank you for your response. Day 5 now and I am still clueless about how I will get my profile unblocked. The team keeps sending an auto generated mail to reset the password. How do I do that when the account is blocked? Guys come on now, this is ridiculous.
Thank you for your response. Day 5 now and I am still clueless about how I will get my profile unblocked. The team keeps sending an auto generated mail to reset the password. How do I do that when the account is blocked? Guys come on now, this is ridiculous.
NM
Nontsikelelo M's update25 Aug 2023, 13:17
Reviewer Update
Good day
Thank you for your response. Day 5 now and I am still clueless about how I will get my profile unblocked. The team keeps sending an auto generated mail to reset the password. How do I do that when the account is blocked? Guys come on now, this is ridiculous.
Thank you for your response. Day 5 now and I am still clueless about how I will get my profile unblocked. The team keeps sending an auto generated mail to reset the password. How do I do that when the account is blocked? Guys come on now, this is ridiculous.
NM
Nontsikelelo M's updateReviewer Update
27 Aug 2023, 16:26?
NM
Nontsikelelo M's update27 Aug 2023, 16:26
Reviewer Update
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