Lack of communication and resolution is highly disappointing

Dear Mobicred Support Team,

I am writing to express my concern and disappointment regarding the recent issues with my Mobicred account.

I received an email from Mobicred indicating that my account had been blocked due to not updating my password in the past six months. Following this notification, I promptly contacted your support team by phone, completed all necessary security checks, and was assured that I would receive an email within two business days to update my password. However, no such email has been received.

On June 25, 2024, I attempted to resolve the matter via your WhatsApp support channel, but to date, I have not received any response or feedback. This prolonged lack of communication and resolution is highly disappointing.

As a loyal customer who has never missed a payment, I am disheartened by the poor level of customer service I am experiencing. I kindly request immediate assistance in resolving this issue and ensuring that my account is reactivated without further delay.

Thank you for your prompt attention to this matter.