KM
Karabo M
1 reviews | Active since Dec 2014
13 May 2024, 22:57
Jenipher wasted my time
I spent so much time applying for this and gave them my personal documents then my application disappeared and brought me back to filling out personal details again when my application was already approved and just needed facial recognition. The lady over the phone thought I was stupid or lying requesting I prove via a screenshot of my screen. She promised to escalate and call me back, I’ve tried emailing her to no avail.
Helpful (0)
Replies (1)0
Replies (1)
Mobicred's replyOfficial
14 May 2024, 08:21Hi Karabo,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,
Mobicred's reply14 May 2024, 08:21
Official
Hi Karabo,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,