MF
Mario F

1 reviews | Active since Dec 2020

06 Jul 2024, 08:49

Issue unresolved and we laughed about it.

So yesterday I tried buying something on Takealot using Mobicred. At checkout it showed that my account was unverified. I contacted Mobicred and the consultant said its a quick fixable issue, but its not his job. It is someone else's job so what he will do is ask someone else to call me. I asked him when will that be? He giggled and said he doesnt know. Maybe tomorrow or next week. I started laughing and said No work on weekends hey? It was so funny but at the same time I understood why this is such a bad company. Lazy staff who doesnt want to help clients looking for business and laughs at potential clients. Maybe its a sign to rather just save up, buy cash and stay away from Mobicred. Im giving 5 stars coz we laughed about them being lazy and not knowing if or when they will help me. Keep up the funny job Mobicred.

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Replies (1)
Mobicred
Mobicred's reply08 Jul 2024, 13:29
Official
Hi Mario, 
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred