***** investigation taking for ever

September 2024 *****ulant transactions were made on my mobicred account, my account were locked and investigated, an till date (Junr 2025) my account were not yet re-opened, no statements are being received and no feedback on when this will be done is being received. But I am still paying every month. Fed up with asking for feedback and no one able to give me a defnite answer, also no one available to assist with account balance.