Incorrectly flagged my account for non payment

Item: Mobicred
Rating: 1
Author: Morne C

I have been trying to sort out your *****up since April 2020. You have flagged my account for 3 months in a row as non-payment (April 2020 to June 2020) but I have sent you proof that those debit orders went off from my account - DEBIT ORDER, NOT EVEN EFT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I have requested on multiple occasions for you to fix this with the credit bureau, but you have not done this. Your *****-up is reflecting terribly on my credit score, and you refuse to fix it.

The absolute joke of an online portal gives you zero control over your account and their website itself must have been designed by a 2-year-old.

Helpful (0)

Replies (3)

Mobicred's replyOfficial

13 Jan 2023, 08:48

Hi Morne

Thank you for your review and for bringing this to our attention.

We have sent you an email with regards to your complaint.

Regards
Mobicred

Mobicred's reply13 Jan 2023, 08:48

Official

Hi Morne

Thank you for your review and for bringing this to our attention.

We have sent you an email with regards to your complaint.

Regards
Mobicred

Morne C's updateReviewer Update

13 Jan 2023, 11:24

You emailed me asking me to contact somebody specific in your team. You do not bother to double-check that the email address that you have provided is INCORRECT.... well done!
Don't worry, I will figure out the correct email address myself.

Morne C's update13 Jan 2023, 11:24

Reviewer Update

Mobicred's replyOfficial

13 Jan 2023, 11:41

Hi Morne

We have received your email successfully and have responded to you as well.

Thank you for providing us with the relevant information.

Regards
Mobicred

Mobicred's reply13 Jan 2023, 11:41

Official

Hi Morne

We have received your email successfully and have responded to you as well.

Thank you for providing us with the relevant information.

Regards
Mobicred