1 reviews | Active since Dec 2016
Inaccurate Credit Reporting and Lack of Notification
I am writing to formally express my dissatisfaction regarding the handling of my credit profile. Specifically, I have identified the following concerns:
- Inaccurate Reporting of an Old Debt: Mobicred has incorrectly reported an old debt on my credit profile as current. This misrepresentation unfairly affects my credit standing and does not reflect my actual financial status. As per Section 70(2)(a) of the National Credit Act (NCA), credit providers are required to ensure that all consumer credit information is accurate, up-to-date, and fair, which Mobicred has failed to uphold in this instance. - Failure to Notify Me of Negative Reporting: I was not informed that Mobicred would be negatively reporting this debt on my credit profile. This lack of transparency is deeply concerning, as consumers have the right to be made aware of any credit reporting that could impact their financial standing. I request that Mobicred:
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
