CP
Chantal P
1 reviews | Active since Mar 2016
03 Dec 2024, 12:39
Inability to LISTEN and resolve a complaint/query and escalation
Shocking experience with Mobicred. I asked that my account be reset in September already which they have not done. When I called in today, I was squawked at by the CS agent who insisted that I had re-locked the account which I never did. She refused to ACTUALLY listen to me and preferred to bark orders at me. I then emailed them for assistance only to receive a Password reset email on an account which they have LOCKED! The insanity of simply trying to get someone with some intelligence to assist me is appearing to be an impossible task.
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
03 Dec 2024, 19:51Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply03 Dec 2024, 19:51
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
CP
Chantal P's updateReviewer Update
04 Dec 2024, 15:42@mobicred Not only have YOU NOT rep**** but you keep sending me this, which is useless as YOU HAVE BLOCKED MY ACCOUNT! What part are you NOT understanding????? I CANNOT change the password until YOU UNBLOCK my account! :(
Dear Miss C Pollacchi, Thank you for reaching out to Mobicred to have your password reset. Please find steps to assist with resetting your password attached. PLEASE DO NOT USE/ INCLUDE ANY SPECIAL CHARACTERS. AVOID USING BIOMETRICS(fingerprint/ facial recognition) AND SAVING THE PASSWORD AS THIS ALSO LOCKS YOUR ACCOUNT, always type in your password. NB: As a security measure, please update your password every 6 months. Should you have any further queries contact us via email at *** or call us on *** Kind Regards, Mobicred Customer Service
Dear Miss C Pollacchi, Thank you for reaching out to Mobicred to have your password reset. Please find steps to assist with resetting your password attached. PLEASE DO NOT USE/ INCLUDE ANY SPECIAL CHARACTERS. AVOID USING BIOMETRICS(fingerprint/ facial recognition) AND SAVING THE PASSWORD AS THIS ALSO LOCKS YOUR ACCOUNT, always type in your password. NB: As a security measure, please update your password every 6 months. Should you have any further queries contact us via email at *** or call us on *** Kind Regards, Mobicred Customer Service
CP
Chantal P's update04 Dec 2024, 15:42
Reviewer Update
@mobicred Not only have YOU NOT rep**** but you keep sending me this, which is useless as YOU HAVE BLOCKED MY ACCOUNT! What part are you NOT understanding????? I CANNOT change the password until YOU UNBLOCK my account! :(
Dear Miss C Pollacchi, Thank you for reaching out to Mobicred to have your password reset. Please find steps to assist with resetting your password attached. PLEASE DO NOT USE/ INCLUDE ANY SPECIAL CHARACTERS. AVOID USING BIOMETRICS(fingerprint/ facial recognition) AND SAVING THE PASSWORD AS THIS ALSO LOCKS YOUR ACCOUNT, always type in your password. NB: As a security measure, please update your password every 6 months. Should you have any further queries contact us via email at *** or call us on *** Kind Regards, Mobicred Customer Service
Dear Miss C Pollacchi, Thank you for reaching out to Mobicred to have your password reset. Please find steps to assist with resetting your password attached. PLEASE DO NOT USE/ INCLUDE ANY SPECIAL CHARACTERS. AVOID USING BIOMETRICS(fingerprint/ facial recognition) AND SAVING THE PASSWORD AS THIS ALSO LOCKS YOUR ACCOUNT, always type in your password. NB: As a security measure, please update your password every 6 months. Should you have any further queries contact us via email at *** or call us on *** Kind Regards, Mobicred Customer Service