Improve your client service

Can you please improve the quality of your customer service.

Two weeks ago I phoned as my application was denied. The person assisting me advised that it was due to my previous application being unsuccessful (I don’t know how long ago). She said that she will either phone, send an e-mail or text to confirm once I can reapply. According to her it’ll probably take two days.

Fast forward two weeks later. I get a SMS saying I can reapply. And wouldn’t you know, I got the same error message as two weeks ago? Go figure.

Firstly you say you’ll resolve my issue in two days. Clearly not. Then you confirm it’s been resolved. Clearly not.

At least now I’m a happy PayFlex customer. Thank you for nothing Mobicred.