If I could rate a 0 star, I would have...

If I could rate a 0 star, I would have. I am extremely disappointed with the service I’ve received since I have signed up with this company. I have been trying to update my banking details for weeks on my online portal and was told by a consultant on WhatsApp that the changes were done and that my account is fully paid and up to date. However, when I log into my portal it still reflects the incorrect bank details and nothing has been updated. Communication is honestly shocking. I wait hours or even DAYS for responses on WhatsApp and there is no direct contact number. The one's I have found online goes to voicemail. I have left multiple messages asking for someone to call me, yet the only call I received are quick to tell me that I have an outstanding balance, which is completely confusing based on the information I was given earlier and no feedback or support on updating my details and information. I am more than willing to pay any outstanding amount if that is the case, but the agent who contacted me promised to send banking details and I have still not received anything to date. This is unacceptable and extremely frustrating. How is a customer supposed to resolve anything when there is no support, no direct line, no communication or delayed communication and responses and no follow-through? I will never make use of Mobicred ever again!!