I WANT MY MONEY

Item: Mobicred
Rating: 1
Author: Asnath M

I erroneously paid 4500 into my Mobicred account about two weeks back, after numerous phone calls and follow ups, I still have not received my money, I was told their accounts department only makes reversals on Fridays but after two Friday that had already passed and my continues follow ups I have been told I must wait another Friday...I have been nothing but a good client I am receiving treatment like I don't pay my account on time...there is no one else to speak to except the customer service and they are not even helpful...this is money that was supposed to go to my child's school and now they refusing to return it

Helpful (0)

Replies (2)

Mobicred's replyOfficial

12 Oct 2021, 10:09

Hi Asnath

Thank you for your review.

Your refund request has been escalated to our accounts department and should be processed in no time.

We do apologies for the inconvenience caused.

Regards,
mobicred

Mobicred's reply12 Oct 2021, 10:09

Official

Asnath M's updateReviewer Update

15 Oct 2021, 12:21

I received my money back from Mobicred, thank you.

But it is a pity that we have to go another mile and complain on hellopeter before we get our problems resolved.

Asnath M's update15 Oct 2021, 12:21

Reviewer Update

I received my money back from Mobicred, thank you.

But it is a pity that we have to go another mile and complain on hellopeter before we get our problems resolved.