I sent a message at 10am requesting my password to be rest

I sent a message at 10am requesting my password to be rest. Khaneez was the cons assigned to assist. She advised me I need to do it on a PC or laptop. I told her I didn't have access to a PC or laptop and that she can do it from her side as I've had Xolile assist with resetting my password before. Khaneez then closed my file so I had to start the process from scratch, at this time it's after 3pm...I'm still waiting for a password to be rest. I then spoke to Riziah, who was very helpful and patient. Asked if I got my reset password before closing my file. More people like Riziah are needed in client services. The 3 stars are for him. If I was rating you guys based on my experience with Khaneez, I would have rated you 0.