I recommend you stay far away from this company

I have been trying to join Mobicred since the 18th. I received an application quotation but I cannot accept it because I never receive the mandatory OTP required.

I have been in contact with support for the last few days, and I must be honest as a potential new customer the customer service/technical help is disastrous. I am not sure if competent IT people work at this company or if they want business or if they have the money to replace their obviously dysfunctional WarpSpeed platform that they use for applications?

I get sent from pillar to post, with no resolution to my issue. It just never gets resolved. My patience as a potential customer is up now. If it is such a mission just to open an account, can you imagine what their aftercare service will be? Will I be over billed or have troubles in the future closing my account or issues with my credit record.

Their WhatsApp support line is shockingly slow, replies are hours in between. Phoning them leaves you in a call queue that lasts minutes and minutes, only to be told try again tomorrow or it was your fault or you blocked them or they will escalate it.