I had app**** for an account with Mobicred in 2021 but my application got rejected due to lack of credit history

I had app**** for an account with Mobicred in 2021 but my application got rejected due to lack of credit history. I reapp**** Jan 2022 but encountered an error on their website saying 'my previous application was rejected', and thus prevented me from reapplying. I reached out to the team via their Twitter account and thereafter got a call from Michelle. Michelle informed me my application has been reset and sat with me on a call for about 20min assisting me through the re-application process. My account is now active and I couldn't be happier. Excellent service from Michelle and whoever runs their Twitter account haha!