Horrifying Customer Service

Horrifying customer support... Especially since you handle money... I sent the request to talk 1.5 hours ago. I haven't received a prompt to wait for an agent, or even an acknowledgement to let me know I'm in some sort of queue.

AND, when someone finally did get to me (Nicole), they couldn't give me 11min of their time, for me to read a message, during a work day.

I've made several attempts to contact. People on the phone disregard me and tell me to email. The people I email, forward my email to different departments.

I finally reached out on WhatsApp. Which I had to 4 separate times, as it takes them 1.5 hours to get to you. Then within 7 - 11 minutes, close the chat. It's a week day, you delayed in answering my request almost 2 hours ago, and then don't have the decency to allow me to get to you?

Agent Tamara Mpande, and Nicole (Last name not provided). Both of which were dismissive. Literally still on chat waiting for Tamara to respond.