Horrid client service

I’m extremely disappointed with the level of professionalism shown by one of the advisers. I was contacted in a manner that felt unnecessarily aggressive and pressuring, especially while I was at work.

Despite trying to communicate and request a more convenient time to speak, I was met with a raised tone and no consideration for my situation. This approach is not only unprofessional but also completely unacceptable when dealing with clients.

Customer service should be respectful and understanding, not intimidating or forceful. I hope management addresses this, as no one should feel pressured or disrespected in this way.