Horrible customer service

I am extremely frustrated with the current situation. After the team leader, Melissa, failed to return my call as promised regarding my refund and refused to speak with me, I finally received a call from Ayanda Williams. I appreciate Ayanda's "empathy" and her promise to provide an update, which was made on Wednesday. However, the email update I received on Thursday from a no-reply mailbox signed by her, was impersonal and inadequate. Though I must appreciate the assistance Tamara tried to offer me.

Currently it feels like Mobicred is simply managing me as a customer to silence my complaints and prevent me from calling daily. It has now been a month since I reported this issue, and my account still hasn't been credited. Meanwhile, I continue to accrue interest on this account. This will be the second month where I am being charged interest due to an error in processing a transaction. This ongoing issue is unacceptable, and I am seeking immediate resolution

What else must I do for this reversal to take place???? Perhaps speak to the NCR???? SECTIONS of the National Credit ACT quoted below: Section 101(1)(b): This section stipulates that a credit provider is only allowed to charge interest as agreed in the credit agreement. If a credit provider makes an error in processing or calculating interest, they are responsible for rectifying the mistake and should not penalize the consumer with additional charges or incorrect interest rates. Section 127: This section covers the procedures for resolving disputes and complaints. It implies that if a credit provider’s error leads to unfair charges, the consumer has the right to seek correction and compensation.