Horrible Communication and account reset !!!

4th of Novemver I contacted Mobicred and asked if I can please have a reset on my account , they said it will take 24-48 hours.

After that time , nothing happened, I called them and then they said it will take 2-7 working days.

I have received absolutely no communication whatsoever to tell me that they are busy resetting my account. I was also told that my account reset is sent to their manager for a urgent reset…. Today is the 19th of November and I am STILL waiting for a account reset.

This is ridiculous I will never advise someone to make use of Mobicred again The customer service is horrible !