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Odirile L
1 reviews | Active since May 2018
23 Apr 2025, 14:32
Handed over unfairly
I got retrenched the end of October last last year, and notified mobicred that I was retrenched and was asked to submit the relevant documents to support my claim of retrenchment, I did so, several times. After submitting the documents to the email they provided, I still get calls that I'm behind on payments, now they handed me over. What I'd the point of sending the documents I they going to hand me over and not claim for the insurance
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
23 Apr 2025, 15:47 Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply23 Apr 2025, 15:47
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
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Odirile L's updateReviewer Update
25 Apr 2025, 10:48It's amazing how quick you were to respond after My review
"Dear Mr O Lefifi, I hope this message finds you well. We regret to inform you that due to a lack of timely communication from your side, we were unable to assist you before your account moved further into arrears. Had you informed us earlier, we would have been able to provide immediate assistance. As the account is no longer with Mobicred and has been rightfully handed over, we are unable to step in to assist at this stage. We appreciate your understanding in this matter. Best regards, Mobicred Customer Service"
This very disrespectful, I played my part on time and I was ignored for months, after a review, this the response I get.
"Dear Mr O Lefifi, I hope this message finds you well. We regret to inform you that due to a lack of timely communication from your side, we were unable to assist you before your account moved further into arrears. Had you informed us earlier, we would have been able to provide immediate assistance. As the account is no longer with Mobicred and has been rightfully handed over, we are unable to step in to assist at this stage. We appreciate your understanding in this matter. Best regards, Mobicred Customer Service"
This very disrespectful, I played my part on time and I was ignored for months, after a review, this the response I get.
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Odirile L's update25 Apr 2025, 10:48
Reviewer Update
It's amazing how quick you were to respond after My review
"Dear Mr O Lefifi, I hope this message finds you well. We regret to inform you that due to a lack of timely communication from your side, we were unable to assist you before your account moved further into arrears. Had you informed us earlier, we would have been able to provide immediate assistance. As the account is no longer with Mobicred and has been rightfully handed over, we are unable to step in to assist at this stage. We appreciate your understanding in this matter. Best regards, Mobicred Customer Service"
This very disrespectful, I played my part on time and I was ignored for months, after a review, this the response I get.
"Dear Mr O Lefifi, I hope this message finds you well. We regret to inform you that due to a lack of timely communication from your side, we were unable to assist you before your account moved further into arrears. Had you informed us earlier, we would have been able to provide immediate assistance. As the account is no longer with Mobicred and has been rightfully handed over, we are unable to step in to assist at this stage. We appreciate your understanding in this matter. Best regards, Mobicred Customer Service"
This very disrespectful, I played my part on time and I was ignored for months, after a review, this the response I get.