FUNDS NOT ALLOCATED!

I was advised by a customer service agent to add additional funds to my account because the purchase I wanted to make was more than the credit I was allocated, this was on the 26th of April. On that same day I sent proof of payment, no acknowledgement of receiving it by the way. I sent another proof of payment on the 28th still nothing. I sent a hefty email on the 2nd of May and there was no response. I called them on the 3rd of May and was advised that a correspondence has been sent to the correct department and I should wait for an email that it has been done. That guy didnt even sound like he knew what he was talking about but just trying to get me off the phone. I sent them a DM on Facebook which was promising I was very hopeful, I was advised by that person that his colleague is doing it as we were chatting and it should reflect during the day, this was the 4th of May. At this point I was my money back and the account cancelled because I have had nothing but a bad experience. I still want to give them a chance but at what cost? I could’ve used that money to buy more food and diapers for my baby but instead I’ve been given a runaround by this company!