FRUSTRATION

Great in the beginning then 2 months in, my login details didnt work.

Its been 2 months of weekly messages.

My biggest frustration is your Whatsapp chat line, i don't see the point in having it if you only going to look at messages, when you FEEL LIKE IT.

Customers send a message then wait like fools for 30mins to hours for a return message. Then when we're tired of looking at our fones waiting, you reply and expect us to reply immediatedly.

When we dont reply immediately, you CLOSE THE CASE after 20/30mins.

Leaving us having to go thru the whole process again.

Your telephone line is just as frustrating.

I cant imagine you're getting queues of ppl calling in per hour, yet you leave us hanging on for long periods, its like you are always short-staffed.

I love your offering, but your customer service leaves a lot to be desired.

I wonder if your executives have ever taken a customer journey and seen what frustrations we as customers go through.

Please call me as i really need to get into my account.