Formal Complaint - Unable to Reapply Due to Old Debt Review Status

Dear Mobicred Team, I am writing to lodge a formal complaint regarding my Mobicred account status. I was previously under debt review a long time ago, but that matter was fully resolved, and clearance letters were sent to Mobicred confirming that I am no longer under debt review. Despite this, when I recently tried to reapply for an account, I was informed by one of your agents Thumekap that I will never be able to reapply for a Mobicred account again because I was previously under debt review. I find this response both unfair and unacceptable. It is unreasonable to permanently bar someone from future applications when the debt review has been cleared and supporting documents have already been submitted. This reflects extremely poor customer service and disregard for customers who have worked hard to restore their credit standing. I kindly request that Mobicred urgently review this matter, update my profile to reflect my correct credit status, Please confirm once this issue has been resolved.

I look forward to your prompt response.

Kind regards, Miss N.L Email: ***