FM
Fikile M
1 reviews | Active since Feb 2018
06 Oct 2022, 08:38
False promises
I am very disappointed in the run around MobiCred keeps giving me. Since the 27th of September they say a debit order mandate was sent. Apparently it failed when being sent but the person wasn’t paying attention now it’s another week and everyday it keeps being escalated. Big question is that… to who because if it was, it wouldn’t take a whole week. Honestly no one seems to care. Poor customer service
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Mobicred's replyOfficial
07 Oct 2022, 06:42Hi Fikile
Thank you for your review,
We do apologise for the delay and inconvenience, we have requested for a new mandate to be sent to you. Please note that the delay or error could be on Our side or the bank as well, however we will have this matter investigated. A customer servicer will contact and advise on process.
Regards
Mobicred
Thank you for your review,
We do apologise for the delay and inconvenience, we have requested for a new mandate to be sent to you. Please note that the delay or error could be on Our side or the bank as well, however we will have this matter investigated. A customer servicer will contact and advise on process.
Regards
Mobicred
Mobicred's reply07 Oct 2022, 06:42
Official
Hi Fikile
Thank you for your review,
We do apologise for the delay and inconvenience, we have requested for a new mandate to be sent to you. Please note that the delay or error could be on Our side or the bank as well, however we will have this matter investigated. A customer servicer will contact and advise on process.
Regards
Mobicred
Thank you for your review,
We do apologise for the delay and inconvenience, we have requested for a new mandate to be sent to you. Please note that the delay or error could be on Our side or the bank as well, however we will have this matter investigated. A customer servicer will contact and advise on process.
Regards
Mobicred