False Credit score reporting

Ombudsman is the obvious next step.

Relating to my below compaint, I received a response on the 3rd March from Mobicred support ensuring me that my matter will be investigated and corrected promptly. On 16 March, I am yet to be contacted.

I have attempted calling in to find out what is happening and I get passed around between teams and placed on hold until getting cut off.

Incorrect Payment Default Listing – No Resolution Despite Multiple Escalations Mobicred has reported two missed payments on my credit profile — one in May 2025 and one in November 2025 — despite the fact that I have never missed a payment. My account is debited monthly, and I have provided proof of payment showing consistent successful debits. I have done everything requested of me. I have emailed customer service with bank statements and proof that my account has been debited every single month. My query has been escalated numerous times between the debt collection department, customer service, and managers. Each time, I am asked to resend the same documentation, which I have done repeatedly. No one has taken accountability, no one has properly investigated the matter, and no corrective action has been taken. There has been no clear feedback or resolution, despite my ongoing follow-ups. As a result of Mobicred’s failure to correct their internal error, my credit score has now been negatively affected. This is completely unacceptable, as I have honoured my obligations and paid on time. I expect the following as a matter of urgency: -Immediate correction of the incorrect missed payment listings on my credit profile. -Written confirmation that the negative reporting has been reversed with all credit bureaus. -A formal explanation as to how this error occurred. -Confirmation that this will not happen again.

This matter has been ongoing for far too long and should have been resolved the first time I provided proof of payment. I require urgent intervention and resolution.