Failure to close Mobicred Account

I have been trying for the past month to close my account. I have mailed them, I have talked to a consultant and my account still open. Even when I was using the account, the response time was around 4-5 days before they come back to you. I want my account closed immediately and would love somebody competent to be able to assist me. I see in other peoples comments who had the same issue that some-one by the name Michelle sorted it out for them. I would love it if I can get hold of her.