Failure to close account after settlement

Having a Mobicred account is the worst mistake I ever made in whole life. After numerous requests to close the account the company has decided to ignore my requests. The only this they are good for is handing a customer over to ITC, not even bothering to tell you they are doing so. I paid of the account and requested for the account to be closed in 2021. Still after doing so they handed me over, now I am stuck with a bad credit record. Every time I settle the account they do not bother to close it. Mobicred offers the most pathetic services anyone can ever experience, I would not recommend them to anyone I know!!!!!!!!!!!!!!!