MS
Mosimanegape S
1 reviews | Active since Jun 2023
20 Jun 2023, 19:00
FAILED SEVERAL ATTEMPTS OF IDENTITY VERIFICATION
I failed to do facial recognition process and contacted them, and I was told to send certified ID copy. I sent it and later today around 4pm I got an SMS with a link to do "identification verification" which I tried to do and still failed as it says 'the link has already been used/expired"
This whole process is draining and tiring....
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
21 Jun 2023, 08:57Hi Mosimanegape S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply21 Jun 2023, 08:57
Official
Hi Mosimanegape S,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
MS
Mosimanegape S's updateReviewer Update
27 Jun 2023, 22:13I got a call today around 4pm close to knock off time and received an email to do verification but still the link said " The link you are using has expired or has already been used. Please contact your credit provider or vehicle dealership to request a new link to complete the application process" AND before it said successful before showing that quoted message and it has been for the 4th time now. The process is tiring, I think it's time I give up.
I don't know if is is because of I'm using green barcode ID or what? and I have submitted my certified ID.
I don't know if is is because of I'm using green barcode ID or what? and I have submitted my certified ID.
MS
Mosimanegape S's update27 Jun 2023, 22:13
Reviewer Update
I got a call today around 4pm close to knock off time and received an email to do verification but still the link said " The link you are using has expired or has already been used. Please contact your credit provider or vehicle dealership to request a new link to complete the application process" AND before it said successful before showing that quoted message and it has been for the 4th time now. The process is tiring, I think it's time I give up.
I don't know if is is because of I'm using green barcode ID or what? and I have submitted my certified ID.
I don't know if is is because of I'm using green barcode ID or what? and I have submitted my certified ID.