Failed Facial Recognition

Failed Facial Recognition

I app**** for credit with Mobicred via iPhone Store app. My application was approved after I submitted the necessary documents, and I reached the final stage of the facial recognition process. To my astonishment, I was unsuccessful. I spoke with one of the agents, who suggested that my facial recognition might not be registered with Home Affairs. However, it is quite ironic that I have completed numerous applications throughout my life that required facial recognition, and I have never-ever been informed that it was invalid or unregistered with Home Affairs. The only response I received from the agent was that there was nothing they could do, and I would have to wait 12 months to reapply. How can a large company like Mobicredit lack alternative methods for verifying identity, especially when the problem lies with their inadequate verification system? This has been a complete waste of my time...