KH
Kevin H
1 reviews | Active since Jul 2025
24 Jul 2025, 16:20
Face recognition
Dear Mobicred Support,
I am highly disappointed with my recent experience trying to apply for credit through your platform. Since Tuesday, I have been attempting to complete my application, but encountered an issue with the face recognition process, which failed on the second attempt. Despite this being a technical error, I was declined without any clear explanation or further contact from your team.
To make matters worse, I’ve now been informed that I can only reapply after 12 months — which I find completely unacceptable, especially as this issue was not due to any fault on my part.
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Mobicred's replyOfficial
25 Jul 2025, 08:47Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply25 Jul 2025, 08:47
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred