Extremely BAD service from Mobicred

I am not happy about the service i received at mobicred,it's been 3weeks now since I tried opening an account.They requested all the necessary documents I submitted,they and ask I was a South African,I then confirmed I am,then I was told they will shortly send me a debit order mandate. Since from last week I have been waiting,so yesterday I called no phone was answered,i just called now so that I can no the status of my account,the agent called "Mbalenehle" makes me sit on the line,then gives me lousy excuses when I request to speak to the senior the agent hangs up the phone. PLEASE HELP!!!!!!!!!