embarrassment

i app**** to this credit facility as i like spending online and it looked like less hassle but i have registered and was approved spend 1500 of over a budget of 15000 and 2 days later nothing works no wi code works i was so embarrassed standing in checkers like a fool trying to uses this account and tried phoning no one picked up i had to leave everything right there i used the whatsapp number rep**** once to say out of office hours and now that does not even work i went to support and all i get is a ref. no actual support was given i feel so ashamed after this incounter