EFT Payments Vanished

I made an eft to my Mobicred account, and a week after the payment it still did not reflect. I called them 5 times and 1 Lady said she could see the payment but they did not allocate it to my account, several calls after no one could tell me what happened to the payment I made of R1950. Now I am still waiting for a callback or any news regarding my left I made. I used the same payment details I always use to make EFT, but the payment has just vanished this time. Be Careful with this service they can make you feel hopeless especially when they say they will sort it out but never do.