EFT payments are not reflecting on my Statements

I have had an account with you for the past +2 years never had any problems until now! I told myself I want to pay an extra R100 every month so that I can finish my account because I will be on maternity leave soon. Started end of Jan paid end of Feb as well. Its only now I have notice those payments never reflected on both statements! I then then sent POP to customers service email no response got a new email address from your FB. I just got my statements the payments are still not reflecting!! One thing I am not aware of if am dealing with bunch of Skelems!!!!! If you continue like that in will have to settle and close my account!