LB
Lavinia B
1 reviews | Active since Apr 2013
22 Apr 2026, 08:38
Drama with Mobicred and VVM
You will see a previous post about my Mobicred and VVM Experience. And it continues....
I was offered a settlement in February 2026 and took it and was told to wait 21 working days for the paid up letter. It is now day 34 and VVM tells me I must call Mobicred to send it to VVM and then they will send it to me.
I checked my credit profile and the payment only reflects as a payment and the account still appears as arrears. Mobicred, I want my paid up letter and note I intend on taking this matter up further.
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Replies (2)
Mobicred's replyOfficial
22 Apr 2026, 13:43Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply22 Apr 2026, 13:43
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
LB
Lavinia B's updateReviewer Update
03 May 2026, 15:05As of this date, no calls received and on correspondence sent via any alternative platform.
I am now taking this to the ombudsman.
I am now taking this to the ombudsman.
LB
Lavinia B's update03 May 2026, 15:05
Reviewer Update
As of this date, no calls received and on correspondence sent via any alternative platform.
I am now taking this to the ombudsman.
I am now taking this to the ombudsman.