Does not update credit bureaus

So this would be my second review of mobicred and it has not been a good experience at all, the issue regarding the first review has been resolved but that took months to sort out. All i wanted was for the account to reflect on my credit report and to be reported to the credit bureaus when it was eventually reported i was advised that the account payment history will not be reported, that was a hard pill to swallow but okay, now the account was reported on the 15th of Jan 2025 and reflecting on my credit reports but that is how far that goes now officially 2 months in and not a single update has been made i find this really hard to understand as all my other accounts are being updated on a monthly basis and like clockwork it gets updated accordingly. How can it be such a hassle to do it i have never missed payments in-fact sometimes i make more payments then the minimum. I love the concept of mobicred i really do and i still tell friends they would like is except the reporting issue. I watch my credit reports on a weekly basis as when i was younger i did make mistakes and let me tell you its hard to rebuild a credit score now that i have rebuilt ot and trying to keep it in good standing mobicred does this?