SS
Stephanie S

1 reviews | Active since Aug 2022

04 May 2023, 10:09

DO NOT OPEN A MOBICRED ACCOUNT!!!

DO NOT DEAL WITH MOBICRED, WHATEVER YOU DO IN LIFE.IF YOU DO, IT WILL BE THE WORST POSSIBLE DECISION YOU COULD EVER MAKE.AFTER RECEIVING A SETTLEMENT QUOTE ON THE 21ST APRIL (WHICH I HAD PREVIOUSLY REQUESTED ON THE 18TH APRIL), I PAID AND SETTLED THE ACCOUNT IN FULL ON THE 25TH APRIL. I WAS THEN GIVEN THE RUNAROUND ON THE 28TH APRIL INFORMING ME THAT IF I CLOSED THE ACCOUNT I WOULD NOT BE ABLE TO REOPEN IT, THEREBY DELAYING THE WHOLE PROCESS BY ANOTHER 3 DAYS.I REP**** THAT I WANTED THE ACCOUNT CLOSED TO WHICH I ONLY RECEIVED A RESPONSE ON THE 29TH APRIL STATING THAT THE ACCOUNT IS NOW CLOSED AND WILL NOT BE REOPENED, WHICH WAS A FURTHER DELAY OF ANOTHER DAY.THEREAFTER ON THE 1ST MAY, MOBICRED STILL GOES AHEAD AND DEBITS MY ACCOUNT FOR AN AMOUNT OF OVER R2000, DESPITE THE FACT THAT THE ACCOUNT HAS BEEN SETTLED IN FULL AND CLOSED.AND IN ADDITION TO THIS I GET A FURTHER R200 PENALTY FEE BY MY BANK AS A RESULT OF THIS REJECTED DEBIT ORDER (WHICH WAS NEVER SUPPOSED TO HAPPEN IN THE FIRST PLACE) AND THEN A FURTHER R45 PENALTY FOR A RIDICULOUS AMOUNT OF R17 FOR A PURCHASE AT SHOPRITE THAT ONLY CLEARED ON THE 2ND MAY.HAD MOBICRED NOT DEBITED MY ACCOUNT, THIS MEASLY AMOUNT OF R17 WOULD HAVE BEEN FREELY AVAILABLE.THERE ARE HONESTLY NO WORDS IN THE ENTIRE DICTIONARY TO DESCRIBE MY ANGER AT HAVING TO GO THROUGH ALL OF THIS DISTRESS FOR MONEY THAT HAS ALREADY BEEN PAID AND WAS NOT OWED TO ANYONE.I WAS TOLD BY MOBICRED ON THE 3RD MAY THAT THERE IS A DELAY IN THE ALLOCATION OF DEBIT ORDERS AND IT CAN TAKE UP TO 7 DAYS TO REFLECT, SO IN THE MEANTIME MY NAME HAS BEEN NEGATIVELY SCORED DUE TO A REJECTED DEBIT ORDER BY MOBICRED FOR A PAYMENT THAT WAS ALREADY SETTLED AND IN ADDITION TO THIS I HAVE BEEN CHARGED ADDITIONAL PENALTY FEES BY MY BANK OF R245.I CANNOT USE MY ACCOUNT FOR ANY DEPOSITS AS THE AMOUNTS WILL SIMPLY BE SWALLOWED INTO THE ALREADY MINUS FIGURE OF R2300.I REALLY AND TRULY HONESTLY HAVE NO WORDS TO DESCRIBE HOW DISGUSTED I AM IN THEIR SERVICE, IF YOU CAN EVEN CALL IT THAT.

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Replies (3)
SS
Stephanie S's update04 May 2023, 10:33
Reviewer Update
SIDE NOTE; DON'T EVER TRY CALLING IN TO SPEAK TO A PERSON/HUMAN/ASSISTANT, ALL YOU WILL GET IS MUSIC AND A RECORDED VOICE TELLING YOU IF YOU DON'T WANT TO HOLD YOU CAN EMAIL THEM (WHICH WILL TAKE AN UNLIMITED NUMBER OF DAYS ANYWAY TO GET ANY KIND OF RESPONSE FROM THEM).
Mobicred
Mobicred's reply04 May 2023, 11:57
Official
Hi Stephanie S,

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred. 
SS
Stephanie S's update04 May 2023, 12:17
Reviewer Update
YOUR APOLOGIES MEAN NOTHING!!!RETURN MY MONEY TO MY BANK ACCOUNT!!!!