Do not get an account with Mobicred

I honestly feel that 1 star is too much for this credit company. I was unemployed when i advised them i will have a job in the next month and i will pay up the account if they could please give me 30 days to pay up the account. They still sent the account to the ITC anyway. Be that as it may, i paid up the account with the ITC in August 2023. I requested a paid up letter and account closure letter and received no response to my request. I still received statements from Mobcred advising my account is not paid up, i called mobicred and advised i paid the amount to the ITC they said they would follow up and get back to me. No one has gotten back to me. I got another statement and called again, they advised me to call ITC. I call ITC on the number provided by mobicred consultants and no answer, i have called over 4 times and stayed on the line for 30 minutes and no one answers the phone. I advised mobicred of the situation via email, to which their inconsiderate consultants respond advising me well the account is still not paid up and i am still owing. I asked again, so if i pay this amount again and request a paid up letter and no one responds what happens then? still to which i've received no response. I asked them to please backtrack their records and look into the matter as i have paid the settlement amount provided to me by the ITCBA, still to which i have not received a response. If anyone knows where i can further report this to please let me know.