Dissapointed @ mis information

Was quite the time waste , phoned to have limit increased for a urgent Inverter replacement only to get told no such option exists but on your terms and conditions its listed if you do not offer this then don't advertise this option.

other than this service is always greatr

LEGAL Legal Notices Categories Terms and Conditions

Definitions

In these terms and conditions, the following words will have the following meanings, unless the context clearly indicates another meaning:

“Account” means the credit account created by us in respect of your credit facility whereby we record all transactions processed on your account, as well as any amounts debited or credited to your account; “Act” means the National Credit Act, No. 34 of 2005, together with its regulations, as amended from time to time; “Agreement” means the terms and conditions contained in this document, read with the pre-agreement and the application form completed by you, and any changes thereto; “Consumer Protection Act” means the Consumer Protection Act, No. 68 of 2008, together with its regulations, as amended from time to time; “Credit facility” means the credit that we provide to you, and that you have app**** for, in terms of the Act for the duration of this Agreement; “Debit order” means (at our choice) a standard debit order or an early debit order whereby we instruct your bank to deduct an amount from your bank account and to pay that amount directly over to us on your behalf. The amount deducted will vary every month depending on your monthly instalment and may include any other amounts that may be due to us, from time to time, but will never exceed what is due and payable; “Initiation fee” means a fee charged by us to you in order to create a credit facility for you; “Major sanctioned country” means any one of the following listed countries: Crimea, Cuba, Iran, North Korea, Sudan and Syria. This list may change from time to time; “Merchant” means any merchant from whom you are able to purchase goods and/or services on your credit account; or any person to whom it transfers any of its rights or obligations under this agreement; “Mobicred” means Mobicred Proprietary Limited (Registration Number: ***), of 14th Floor, 1 Thibault Square, Long Street, Cape Town 8000, or any person to whom it transfers any of its rights or obligations under this agreement; “Personal information” means any information that we receive about you, including but not limited to your name, identity number, contact information, employment and financial information; “Reference rate” means the rate used by us to determine the interest charged by us to you for use of the credit facility; “Service fee” means a fee charged by us to you for the administration of your credit facility.

Parties to this Agreement This Agreement is: concluded between you and RCS Cards Proprietary Limited (Registration Number: ***), a registered credit provider and authorised financial services provider, of Golf Park 6, Golf Park, Raapenberg Road, Mowbray 7700 (“RCS”), Telephone ***; and administered by Mobicred; which means that some of our obligations to you (such as sending statements), and some of your interactions with us (such as resolving any queries that you might have) will be performed or attended to by Mobicred on our behalf. Please take note of Mobicred’s contact details below. Accordingly, in this Agreement reference to “us”, “we” or “our” shall mean RCS or RCS, acting through its agent, Mobicred, depending on the context.

Mobicred’s contact details:

3.1 Telephone: 08 600 MCRED (62733)

3.2 E-mail: ***

3.3 Website address: www.mobicred.co.za

Application By completing, signing and submitting an application, you: are applying to us for a credit facility. This agreement, read together with our self-service portal terms and website terms of use, where applicable, contains the terms and conditions upon which we are willing to provide such a credit facility to you; and confirm that you have read and understand these terms and conditions, the meaning and consequences of this agreement; and confirm that you are the person whose details you have given to us as the applicant in the application form. All information that you provide us with must be truthful, complete, accurate and correct. You must immediately notify us if any of your information changes. If your application is not complete or if you don’t provide us with any required documentation, we may contact you to obtain the required information or documentation; or we may approve or reject your application. At the time of you applying to us for credit or, should your application be successful, at any time during the existence of this agreement, you must immediately notify us if: you have a direct or indirect link(s) to a major sanctioned country (for example, you currently reside in Cuba or you conduct business in Iran); or you are or become a citizen, resident or national of the United States of America; or you relocate to any place outside of the Republic of South Africa. Should any of the events in clause 4.3.1 to 4.3.3 apply to you, we have the right to not enter into this agreement with you, or if your application was already approved at the time that we come to learn of such events, we have the right to immediately terminate this agreement on notice to you. Our rights in terms of this clause shall apply irrespective of whether you notified us in terms of clause 4.3 above or whether we established independently that the clause(s) applies to you. Should the major sanctioned country list be updated by us, your obligations in terms of clause 4.3.1 above and our rights in terms of clause 4.4 will apply to such updated list. Your application for credit (or a credit limit increase) is subject to our credit approval criteria and to the conditions for granting credit as set out in the Act. We are, however, not obliged to grant your application. You consent to us obtaining any information or documentation directly from your employer, bank, credit bureau or any other source for the purposes of assessing your application or any credit limit increase. If your application is successful, we will provide you with a pre-agreement, as well as the terms and conditions. The pre-agreement will set out the amount of credit that you qualify for, your interest rate and it will show you how much interest and fees you will pay over a 12-month period if you use the full available credit. Subject to the provisions of the Act, we may from time to time change the terms of this agreement. If we do, we will notify you hereof and upload the new terms onto the Mobicred website. If you do not agree with the new terms, you must immediately let us or Mobicred know so that we may close your account (you will remain liable for the outstanding balance on your account). Any other changes made to this agreement must either be recorded by us telephonically and thereafter confirmed by us in writing or must be agreed to in writing in order to be valid and binding. If we change the terms of this agreement, it does not mean that a new agreement will automatically come into place.

Your credit facility You will only be able to access the available credit on your credit facility by making purchases online. Before making your first purchase, you must create a Mobicred account on the Mobicred website by selecting a username and password. Once you have successfully complete this process, you will receive access to your account information in order to make online purchases. When you make a purchase, you must provide your account information, as requested by the merchant and complete the merchant’s check-out process. We will debit your account with all credit transactions made, unless you can prove that someone has *****ulently used your account and/or that the merchant processing the transaction did not have the authority to debit your account with the amounts concerned. If so, you will not be held liable for such *****ulent or unauthorised use, unless the provisions of clause 5.4 below are applicable. You are responsible for the safekeeping of your account information (including your username and password) and the proper use of your credit facility. If you know that your account information has been accessed without your consent, you must immediately tell us by calling us. You will not be held liable for credit transactions made on your account after you reported this to us, unless we are entitled to hold you liable in terms of the Act or if you were negligent in safeguarding your account information or if you didn’t let us know without unnecessary delay that your account information has been compromised.

6. Credit limit and available credit Your credit facility may be used for credit transactions up to a predetermined amount. You may not exceed this limit. Your initial credit limit will be reflected on your pre-agreement and your credit limit will always be reflected on your statements. We have the right to at any time perform an assessment of your creditworthiness and may reduce your credit limit should we deem it in your best interest. Should you wish to receive a temporary credit limit increase, or should we increase your credit limit temporarily, in order to allow a transaction or a series of transactions on your account, such an increase will be for a limited time only. You must repay the amount of the increase in full with your next instalment. Should you at any time wish to increase your credit limit, or wish to receive automatic annual increases, you may advise us thereof in writing or telephonically. Any such credit limit increase will, where applicable, be subject to our scoring criteria and the provisions of the Act and this agreement. Your new credit limit will be reflected on your statements. When you purchase goods on credit, your available credit will reduce as shown on your statement. Similarly, when you make a payment, your available credit will increase, however, as payments may take up to 3 days to reflect in our bank account, such credit may not always be available immediately. Your credit facility may only be used to access the credit available to you. You may not make payments in excess of your outstanding balance or credit limit. If you do, we have the right to immediately refund the amount of such credit balance to you and we may immediately terminate this agreement on notice to you. If, for whatever the reason may be, we are unable to refund you, we will retain the amount until such time as we are able to refund you or the law deems that you have forfeited the amount to us, without losing our right to immediately terminate this agreement.