Disgusting excuse for a Service provider

Never in my life have I ever been so disgusted by a service provider who literally provides absolutely no service whatsoever. I wanted to buy my wife a new phone for her birthday so wanted to use their services to pay it off. So naturally I app**** and was told authorization would take 24-48 hours. This was Wednesday the 28th April. I submitted all relevant documentation as required. I then phoned them and asked if everything was in order as the special I wanted to make use of expired on 30th April. Fast forward a week later, still no approval and no way to escalate anything. They appear to only have a single person in their customer service department who was just as useless, he has this deadpan voice and the attitude of a pet rock and zero willingness to help customers. I just got the same drill over and over. He can only mail my requests on. When I asked who his supervisor was and how I could contact them, same response, he can only send a mail. After speaking with him everyday, I then find out he can actually phone his supervisor so then I ask, why has it taken over a week to do exactly what I asked you back in April in order to escalate the issue due to the urgency? Not that this helped at all because either he did not bother to contact her or she is just in inept and was no bothered whatsoever to come back to me. So what did this tell us?. It is has now been 12 days (288 hours, hmm what happened to 24-48?) I have long since lost the opportunity to make use of the special for my wife birthday and still no feedback from any previous phone calls (I have given up phoning, speaking to an amoeba is not worth my time anymore), e-mail or even previous posts on this platform (which only resulted in a single response and none to all the ones that followed). Bottom line everyone, DO NOT USE MOBICRED, they dont deserve our support as SA Citizens, despite the fact that I would always like to support South African businesses. Just a pity I cannot give them zero stars or even minus ones, as that is what they deserve.