Disappointing Mobicred

My disappointment with Mobicred is that they failed to acknowledge their mistakes when I contacted them to make the necessary payment arrangements when I got retrenched, and what frustrates me more is that they are putting all the blame on me as the customer, even though I had called and sent emails that were not responded to. This is pure terrible customer service and I take my hat off to them

It felt just the same as speaking to a wall because their call center agents are simply trained to show empathy and they do that very well. All you get is "I sincerely apologize." There were no efforts whatsoever to apply reason and logic in order to resolve my problem. Today I have to pay arrears incurred on my account simply because they failed to acknowledge my communications to them.