AS
Aa S
1 reviews | Active since Jan 2024
05 Jan 2024, 09:59
Disappointing Customer Service
For the past 3 months, I have not been receiving any OTPs when attempting to make a purchase. Each time, I am required to call customer service, which results in more than a 22-minute phone call. The agent I am currently speaking to says the matter was escalated 2 months ago, and I will have to wait for the accounts department to contact me (there is no direct line for them). After speaking to a supervisor, I was advised that the issue is on the developers' side and has been ongoing for the past 7 months, with no ETA on when the issue will be resolved.
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Aa S's updateReviewer Update
05 Jan 2024, 11:56Good day, there are no network issues or restrictions on my end. I am receiving sms’s from other numbers and have no numbers on my blocked listed. It seems to be an ongoing issue with many other Mobicred account holders.
I do not have an alternate number.
Is there another way of resolving this or permanently moving my method of receiving otps to emails?
I do not have an alternate number.
Is there another way of resolving this or permanently moving my method of receiving otps to emails?
AS
Aa S's update05 Jan 2024, 11:56
Reviewer Update
Good day, there are no network issues or restrictions on my end. I am receiving sms’s from other numbers and have no numbers on my blocked listed. It seems to be an ongoing issue with many other Mobicred account holders.
I do not have an alternate number.
Is there another way of resolving this or permanently moving my method of receiving otps to emails?
I do not have an alternate number.
Is there another way of resolving this or permanently moving my method of receiving otps to emails?