Delays, Lack of Interest, Bad Assistance & no way forward

I really dislike writting reviews however, I should in this case and i hope it does not get any employee in trouble.

I have been waiting for a verification link for more than 4 days, i approved the debit check mandate on friday morning & i was informed to allow 24 - 48 hours turn around time for them to share the link. I have since been waiting for the verification link and contacted their agents more than 5 times and they all give me different answers which is confusing as i do not know what to do next... i am really disappointed in their delays and lack of interest to help from SOME of their agents and they have no sense of urgency. I politely asked one of the agents to assist with cancelation tomorrow if i do not receive the link today, as this is taking longer with no constructive feedback. Worse of all, the debit mandate has been active on my side

what i genuinely disliked was that - during the consultations before I app**** , i was informend that everything will be approved and done in a day , as long as i follow the right process... this is genuinely disappointing and i hope its something they improve on it