Debit order went through after account settled

I still have had no feedback so I called into the office and the lady I spoke to was extremely rude. I requested her name and she put the phone down in my ear this IS AN UNACCEPTABLE way to treat a client. She said I need to wait till the 7th Feb 2020 to get my money back this is unacceptable I called last week to settle the account and its has been settled on Friday 17th Jan 2020 I cannot wait till the 7th Feb to get my money back that was already debited from my account today. I need it back asap as this was not budgeted for and I have other debit orders which need to come off, I need this refunded ASAP!!!

If this is not done soonest I will report this issue to ICASA.

And you need to get the lady who spoke to me Today around 12:11 to learn some manners to the client.

Please note I settled this account and a debit order of R512.77 was still taken off of my account please reverse this debit order as account has already been settled.