DEBIT ORDER PAYMENT NOT REFLECTING

My Mobicred debit order did not go off on the 1st of March AGAIN (SECOND TIME IN 2 MONTHS) and therefore on the 2nd of March I made an EFT payment of R425, which is reflecting on the current balance.

However Mobicred still debited an amount of R417.68 on the 3rd of March. It is the 11th today and the R417.68 that was debited on the 3rd is still not reflecting an hasn't been deducted from the current balance when I view it on the Mobicred App.

The last statement I received from Mobicred where the balance was R3663.84.

The current balance however on the App now shows R3238.84, so only the R425 manuel payment has been deducted from the balance, not the R417.68 as well.