KT
Kimberly T

1 reviews | Active since Nov 2017

23 Apr 2024, 13:16

Daylight *******

Opened an account last year, I did not use all the amount that was credited to me. I paid the monthly amount we agreed upon a month later the amount was adjusted and lowered. Through the months the amount kept getting lowered even though we agreed to a specific debit order amount. It has officially been a year and it seems as though I still have 1 extra year to go even though I did not authorise this reduction. Why was this done without my consent when I agreed to pay the fixed amount? I am very annoyed by this because I should be done paying if it was reduced constantly. Even when I paid extra it would constantly be reduced.

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Replies (1)
Mobicred
Mobicred's reply24 Apr 2024, 12:21
Official
Hi Kimberly,
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred