1 reviews | Active since Jun 2023
Customer support is completely useless
This company is a major headache to deal with. The customer support agents obviously don't want to be at work. Regardless of your diligence in informing them of things, they will drop the ball every single time. You have to chase after them for every drop of assistance. I told them way ahead of my instillment dates, as I pay them early, that I had paid but my reference was wrong. They said they received my email with POP and that they would assign the payment. It's been 14+ days. A rude and very confused agent called me regarding the instalment, when I told them clearly I do not want to be called for ******* as I told them way ahead and they can see my payment history and diligence. The payment has not been assigned and every time I begin a chat on their useless WhatsApp chat service, they respond so sporadically I can't get assistance. *******!
Hi G Ebbey,
We apologize for the inconvenience you've experienced and understand your frustration. We acknowledge the delay in assigning your payment due to the incorrect reference number you used when making the payment. Please note that our standard process takes 7 working days for payment allocation. We received your proof of payment on 05/06/23 and promptly forwarded it to our payments team for allocation.
We assure you that we are taking steps to improve our communication and update our records accordingly.
We apologize for any difficulties you've encountered with our WhatsApp chat service. We are actively working on improving response times to provide better assistance to our customers.
We want to assure you that we are committed to resolving this issue and getting your payment allocated.
Thank you for bringing this matter to our attention. We value your feedback and appreciate your patience. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly.
Kind regards,
Mobicred
Best regards,
Hi G Ebbey,
We apologize for the inconvenience you've experienced and understand your frustration. We acknowledge the delay in assigning your payment due to the incorrect reference number you used when making the payment. Please note that our standard process takes 7 working days for payment allocation. We received your proof of payment on 05/06/23 and promptly forwarded it to our payments team for allocation.
We assure you that we are taking steps to improve our communication and update our records accordingly.
We apologize for any difficulties you've encountered with our WhatsApp chat service. We are actively working on improving response times to provide better assistance to our customers.
We want to assure you that we are committed to resolving this issue and getting your payment allocated.
Thank you for bringing this matter to our attention. We value your feedback and appreciate your patience. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly.
Kind regards,
Mobicred
Best regards,
Please note that your payment has been allocated. We value your feedback and appreciate your patience. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly.
Kind regards,
Mobicred
Best regards,
Please note that your payment has been allocated. We value your feedback and appreciate your patience. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly.
Kind regards,
Mobicred
Best regards,